GUCCI China headquarters address does not exist

Following are several stores in Shenzhen exit staff complaints "abuse staff", the international famous luxury brand GUCCI recently was part of the user exposes a service a number of vulnerabilities, since not even the creation of a unified domestic customer service call. Once experienced quality disputes, consumers often nowhere.

Buy luxury products difficult to enjoy after-sales service
　　"Buy GUCCI (GUCCI) bags, made with less than two months has the quality problem, and the how to complain about? Only to find GUCCI website that there was no quality of after-sales service telephone and telephone complaints. "Has recently published the above questions on Twitter.
　　Journalists found after a search, like this, after buying luxury goods, experienced service or maintenance "lack" of people and there are many, many people on the Internet about their purchase international brand-name was encountered an awkward experience.
　　Netizen "Desperate mushroom King" said that in the United States bought a pair of ancient Chi sunglasses and accidentally remove a rather special screws. He went to a shop in Beijing when repaired, coordinating more than half an hour later only to be told, screw needed order, we must wait for half a year; the most critical is not only the needs of consumers to pay all costs, and must be presented when purchasing glasses the original credentials. The ancient Chi of friends in a London shop maintenance, not just what credentials would be all right to, and spent 35 minutes, and then repaired.
　Missing GUCCI China headquarters address
　　After-sales service for part of the renowned luxury brands exist problems, journalists conducted field surveys.
　　Shanghai Golden Centre Mall GUCCI store staff indicated that, if it is in our store to purchase merchandise, customers shopping receipt, you can direct store in Shanghai any GUCCI after-sale; but if the purchase receipt was lost, must be to the original place of purchase enquiries regarding consumer records and other supporting materials. Stores after accepting first for product photographing, and asked the company prices respond within 7 business days of consumers, "generally speaking, there is no warranty, but the company will look at whether man-made damage, such as metrics to determine maintenance costs. ”
　　For those who suffer for customer service or product quality problems, even more annoying is that in addition to the stores and sales staff, consumers found little to brand the company itself. GUCCI's China headquarters in Shanghai, but reporters found, whether it is called 114 directory inquiries, or via Internet search, cannot find GUCCI China headquarters the exact address, or phone.
　　Reporters found that many well-known international luxury brands in China mainland market, so far remain in relies on stores to troubleshoot any service problems. In addition to GUCCI, Hermès, fragrance at Cornell (CHANEL), Ferragamo (FERRAGAMO) and many other brands have been in the country to establish a single customer service call.
　　International brand after-sales services should be consolidated
　　"For many international brands, and their importance for Chinese consumers ' interests, far can't keep up with their importance for Chinese consumers ' wallets. "Shanghai Tang Jiancheng Vice Minister of the Ministry of Justice of the consumer protection Committee, told reporters that in recent years, with the rapid growth of commodity sales, consumer complaints for luxury goods are rising year by year trend. However, a number of international famous brand of after-sales service is less than the local enterprises and products, lack of Chinese language instructions for use of goods, there is even a translation error.
　　Shanghai law firm partner Wu Dong said: "as a leading and high end of multinational enterprises, in addition to the brand image and product quality, service quality should also be better than other brand; wherever consumers purchase goods, you can enjoy the same high standard of service.